DIGICOOKIE GENERAL TERMS AND CONDITIONS
1. Payment Terms
- Deposit: A non-refundable 25% deposit is required to begin services, as outlined in the individual quotation or agreement.
- Payment Schedule: Full payment is due within 7 days of receipt of the final invoice unless otherwise specified in the quotation.
- Late Payments: Any payments not received within 30 days of the due date are subject to a late fee of 2% per month of the outstanding amount.
2. Project Timelines and Delivery
- Service Delivery: All delivery timelines will be stated in the individual quotation or project agreement. DigiCookie will make all reasonable efforts to meet the agreed-upon deadlines.
- Delays: DigiCookie is not liable for delays caused by the client, third parties, or circumstances beyond our control, such as technical issues or force majeure events.
3. Client Responsibilities
- Information and Access: The client agrees to provide all necessary information, access, and approvals to enable DigiCookie to complete the work. Delays in this process may affect project timelines.
- Content and Approvals: The client is responsible for the accuracy of any content provided to DigiCookie and must approve all content created for their brand before publication.
4. Intellectual Property
- Ownership: Upon full payment, the client will own the final deliverables. DigiCookie retains ownership of any preliminary work or materials not included in the final deliverables.
- License: DigiCookie reserves the right to showcase the completed work as part of our portfolio and marketing materials, unless the client explicitly requests otherwise.
5. Confidentiality
- Non-Disclosure: Both DigiCookie and the client agree to keep all proprietary information confidential and to use it solely for the purpose of completing the project.
- Data Protection: DigiCookie adheres to applicable data protection laws and will take reasonable steps to safeguard any personal or sensitive information shared by the client.
6. Warranties and Liability
- Limited Warranty: DigiCookie guarantees that services will be performed in a professional manner, consistent with industry standards. However, we do not warrant specific results or business outcomes from our services.
- Limitation of Liability: DigiCookie’s liability is limited to the value of the contract. We are not liable for any indirect, consequential, or incidental damages arising from the use or inability to use our services.
7. Termination
- Termination by DigiCookie: DigiCookie reserves the right to terminate the agreement if the client breaches the terms or fails to make payments. In such cases, no refunds will be issued.
- Termination by Client: The client may terminate the agreement by providing written notice. Refunds for prepaid services will be issued at DigiCookie’s discretion, based on the work completed and the specific terms outlined in the project agreement.
8. Governing Law and Dispute Resolution
- Jurisdiction: This agreement is governed by the laws of the United Kingdom.
- Dispute Resolution: Any disputes arising from this agreement will be resolved through negotiation in good faith. If a resolution cannot be reached, the dispute will be referred to mediation or arbitration, as mutually agreed upon by both parties.
9. Modifications and Amendments
- Any modifications to these terms and conditions must be agreed upon in writing by both DigiCookie and the client.